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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal data.

Last Updated: January 2025

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Moss Side and Hulme Community Development Trust (MSHCDT) is a registered charity (Charity Number: 1093592) and the data controller for the personal information we collect about you.

Data Controller: Moss Side and Hulme Community Development Trust

Address: Windrush Millennium Centre, 70 Alexandra Rd, Manchester M16 7WD

Email: [email protected]

Phone: 0161 636 7500

2. Information We Collect

We may collect and process the following types of personal data:

Contact Information:

  • Name, email address, phone number, postal address
  • Business information (if applicable)

Service Information:

  • Information about services you use or enquire about
  • Event attendance and participation records
  • Training and workshop participation

Technical Information:

  • IP address, browser type, device information
  • Website usage data and analytics
  • Cookies and similar technologies

Special Category Data:

  • Health information (only when necessary for specific programs)
  • Ethnicity data (for monitoring and equality purposes, with consent)
3. How We Use Your Information

We process your personal data for the following purposes:

Service Delivery (Legal Basis: Contract/Legitimate Interest)

  • Providing community services and programs
  • Managing business park tenancies
  • Organizing events and workshops
  • Responding to enquiries and providing support

Communication (Legal Basis: Consent/Legitimate Interest)

  • Sending newsletters and updates
  • Event notifications and reminders
  • Service announcements

Legal Compliance (Legal Basis: Legal Obligation)

  • Charity reporting requirements
  • Health and safety obligations
  • Financial record keeping

Monitoring and Evaluation (Legal Basis: Legitimate Interest)

  • Measuring impact and effectiveness
  • Improving our services
  • Reporting to funders and stakeholders
4. Sharing Your Information

We may share your personal data with:

  • Service Providers: Third parties who help us deliver services (e.g., IT support, event management)
  • Funders and Partners: For reporting and collaboration purposes (anonymized where possible)
  • Legal Authorities: When required by law or to protect our rights
  • Professional Advisors: Lawyers, accountants, and other professional service providers

We never sell your personal data to third parties for marketing purposes.

5. Your Rights

Under UK GDPR, you have the following rights:

Access

Request a copy of your personal data

Rectification

Correct inaccurate personal data

Erasure

Request deletion of your data

Restriction

Limit how we process your data

Portability

Transfer your data to another organization

Object

Object to processing based on legitimate interests

To exercise any of these rights, contact us at [email protected] or call 0161 636 7500. We will respond within one month.

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy:

  • Service Users: 7 years after last contact (charity reporting requirements)
  • Business Park Tenants: 7 years after tenancy ends (legal and financial requirements)
  • Event Participants: 3 years after event (evaluation and follow-up)
  • Website Analytics: 26 months (Google Analytics default)
  • Marketing Contacts: Until you unsubscribe or withdraw consent
7. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • Encrypted data transmission and storage
  • Regular security assessments and updates
  • Staff training on data protection
  • Access controls and authentication
  • Regular backups and disaster recovery procedures
8. International Transfers

Some of our service providers may be located outside the UK. When we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions by the UK government
  • Standard contractual clauses
  • Binding corporate rules
9. Complaints

If you have concerns about how we handle your personal data, please contact us first. If you remain unsatisfied, you can lodge a complaint with the Information Commissioner's Office (ICO):

ICO Website: www.ico.org.uk

ICO Helpline: 0303 123 1113

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email. The date of the latest revision will be shown at the top of this page.

Questions About Your Privacy?

If you have any questions about this privacy policy or how we handle your personal data, please don't hesitate to contact us.

[email protected]0161 636 7500